Bilingual Intake Specialist Job at Block LLP, Burbank, CA

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  • Block LLP
  • Burbank, CA

Job Description

We are seeking a  Bilingual Client Intake Specialist  to be the first point of contact for potential clients, providing a compassionate and professional introduction to our firm. In this role, you’ll handle client intake calls, evaluate case viability, and collect essential information. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment.

  • Conduct initial client intake calls in both English and Spanish, gathering case details and required documents.
  • Ensure clear and empathetic communication to make clients feel supported and understood.
  • Maintain detailed case notes and client information in our case management system.
  • Work closely with the intake team to ensure smooth and seamless transitions for each case.

Requirements

  • Must be fluent in both English and Spanish.
  • Previous experience in sales, customer service, or client intake is required; legal experience is preferred.
  • Excellent interpersonal skills and ability to actively listen to clients.
  • Strong organizational skills with great attention to detail.
  • Self-motivated and proactive individual who can work independently.

$20 - $25 hourly + bonus eligibility based on performance

Benefits

  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Free Food & Snacks

Job Tags

Hourly pay, Holiday work, Full time,

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