Chief Lending Officer
Department: Lending S
Supervises: VP Lending Ops., Cons. Loan Mgr., Loan Servicing/Collections Mgr.
Job Summary
Under the direction of the Chief Executive Officer, responsible for the strategic management of all lending activities; planning, coordinating, and executing, consumer and residential loan origination, loan underwriting, loan processing, loan servicing, collections and loan product development. All responsibilities are to be performed in compliance with standard operating procedures, policies, applicable state and Federal regulations and applicable state and federal law, as well as according to Core Values and Performance Standards.
Essential Responsibilities
Provide strategic management of the Credit Union's lending services by planning, implementing, and directing the quality, growth and composition of loan originations and portfolio, including mortgage backed loans & extensions, consumer loans, and indirect lending. Ensure that lending operations including loan servicing and collections are compliant with policies, procedures, and legal requirements.
Coach, mentor, supervise and support lending staff, ensuring optimal performance, and appropriate career development. Ensure that people are well trained regarding products, policies and procedures and well informed regarding legal and regulatory developments. Ensure that staffing levels are appropriate.
Provide role leadership in managing and supporting supervisory staff members
Provide, promote, and ensure exemplary service in every lending interaction between employees, members, vendors, and the community.
Achieve operational excellence by continually reviewing processes and procedures to identify opportunities to maximize workflow efficiency. Regularly review opportunities to leverage technology to improve efficiency, enhancing the performance in each lending area.
Research, develop and implement new loan products. Keep abreast of industry trends and react to changes to maintain competitiveness.
Collaborate with the Marketing department to ensure that marketing initiatives support lending goals, policies, regulatory guidelines and capabilities, including reaching established, emerging, and possibly underserved markets.
Participate in the development and pursuit of the strategic plan.
Create, analyze, and interpret data to support decisions towards credit union strategy and growth
Manage compliance risk and ensure that a formal internal audit program is in place for lending. Communicate and interact with all auditors.
Manage, report, oversee third party auditing firms including DOB and NCUA
Ensure that lending activities result in maximum volume, appropriate profit for the Credit Union and an acceptable delinquency ratio.
Ensure that all member or internal transactions are processed accurately and that each employee has the proper level of transactional authority. Implement strong internal controls to minimize risk of processing failures.
Inform Senior Management Team and report to Board of Directors on loan activities. Prepare and present monthly reports to Credit, ALCO, Audit Committees and Board of Directors meeting. Serves as Chair of Credit Committee
Timely completion of own performance evaluation/ and review and submission of supervised employees' evaluations.
Other duties related to operations or mission as assigned.
Required Experience & Skills
At least ten years of direct experience with increasing authority in residential and consumer lending origination and servicing
Proficiency with Microsoft Office, or software, applications, and SaaS currently used and assigned to this position
Can perform responsibilities accurately and timely with moderate and reasonable supervision, with minimal reminders and corrections
Evident habits of organized workspace and materials, and detail-orientation
Clear and effective written and oral communication
Critical thinking to evaluate sources of information and draw conclusions
Required Education, Training, Certifications or Licensing
High School diploma, GED or foreign country equivalent
Bachelors degree or its equivalent in training and experience
Continuing industry or third-party training in relevant topics
Active NMLS registration as an MLO
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