Customer Success Specialist Job at Two95 International Inc., Malaysia

dG9IcGhKRVhrRmMzZ2xybUJLTEN5Wmtud1E9PQ==
  • Two95 International Inc.
  • Malaysia

Job Description

  • Respond to customer inquiries via phone and email.

  • Serve as the primary contact for customers on the client's website.

  • Embody the client's values of responsibility, quality, and excellence.

Requirements

  • Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
  • Experience: Minimum 6 months in customer support; call center experience advantageous.
  • Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
  • Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
  • Able to Write / read / speak mandarin fluently
  • Assist customers in placing online orders and provide timely support.
  • Handle payments and confidential information securely.
  • Proactively support customers to enhance brand loyalty.
  • Collaborate with team members to improve customer support experience.
  • Stay updated through training and meet performance indicators.

Job Tags

Similar Jobs

Baylor Scott & White Health

Analytics Developer I Job at Baylor Scott & White Health

 ...analytics and reporting services to clinicians and customers. Gathers data from multiple sources, examines data and creates metrics to...  ...for this position is $25.14/hour ($52,291/year) for those with entry-level qualifications up to $42.11 ($87,588) for those highly... 

NavitsPartners

Web Designer - Consultant/SharePoint Developer - WDSD25-25543 Job at NavitsPartners

Job Title: Web Designer Location: Columbia, SC (Hybrid) Duration: 1 Year (with potential extension) Position Summary: We are seeking a skilled Web Designer to join a dynamic Cloud Services team, focusing on the design, development, and maintenance ...

Invue

Warehouse Supervisor Job at Invue

DescriptionInVueWarehouse SupervisorPhoenix, AZ (onsite)The Warehouse Supervisor will be responsible for a team of full-time and temporary staff that perform the functions of pick, pack, audit, ship and other tasks associated with supporting warehouse operations... 

APL ASSOCIATES

Virtual Assistant Job at APL ASSOCIATES

 ...About the Virtual Assistant position We are looking for a Virtual Assistant who will be responsible for administrative support to our team while working remotely. You will handle administrative projects and deliver high-quality work under minimum supervision. You... 

Concentrix

Customer Service Representative (Remote) Job at Concentrix

Job Title:Customer Service Representative (Remote)Job Description**JOB DESCRIPTION**The Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service...