Position- Amazon Connect Developer
Location: Onsite in Delaware / New Jersey / Plano TX
Job Qualifications
Amazon Connect Expertise:
o Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
o Strong understanding of Amazon ConnectX;s integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
o Experience with Amazon Connect's API's and SDK's
AWS Experience:
o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc.,
o Experience with AWS Security best practices.
CRM Integrations and Xrd Party Integrations
o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
o Experience with CRM API's and data models
o Good to have experience integrating with WFM systems like Verint.
Technical Skills
o Strong programming skills using Java, Spring Boot
o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,)
o Experience working in Agile environments (Jira)
o Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
o Good experience and knowledge of networking concepts and protocols especially in telephony environment.
Other Qualifications:
o Excellent problem-solving and analytical skills
o Strong communication and interpersonal skills
o Ability to work independently and as part of a team
Required Experience
X+ Years of experience in Contact Center technologies and Cloud Architecture
X+ Years of hands-on experience Amazon Connect and AWS
X+ Years of experience using Terraform
Nice to have
Experience with Genesys On-Premises contact center system
Experience with contact center migrations
Experience with cloud migrations
Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
Related AWS Certifications
Required Education
Bachelor's degree in computer science, Information Systems, or equivalent education or work experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job...Join the team at Alamo Cafe as an Event Server and be part of a vibrant, fast paced environment where every day brings new and exciting challenges. As an Event Server, you'll have the opportunity to work on a variety of events, from weddings and corporate gatherings to...
...care over ego? About Us Were an innovative golf performance training academy based in Naples, FL, dedicated to helping golfers... ...individual to join our growing team. What Were Looking For in an Athletic Trainer: Passion for working with active adults: You thrive...
Job Description The Thirsty Duck is now hiring for both Day and Night Shifts. We are looking for either full time or part time Bartenders and Servers. Stop in to apply 945 S Marion Rd. Sioux Falls, SD 57106, Click to Apply Now!
...Verizon, we power and empower how people live, work and play by connecting them to what... ...At Verizon, we are building a world-class Financial Planning & Analysis (FP&A) organization.... ...defined work location that includes work from home and a minimum eight assigned office days...
Launch Your Dream Travel Business from Anywhere! Are you a travel enthusiast eager to help others explore the world? Nows your chance to turn your passion into a rewarding virtual businessno experience needed! We provide all the training, certification, and tools to...