Job Description

About Us:

At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our employees.

We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships, and we are eager to meet candidates who embody these core values. We are always on the lookout for results-focused individuals who can think independently, work collaboratively, and support our broader purpose.

Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better.

About the Role:

Proactively identifies possible fraudulent transactions and intervenes to prevent transactions from occurring. May contact customers to confirm validity of transactions. Analyzes fraud trends, emerging fraud schemes, and industry news to recommend proactive fraud prevention techniques and processes. Contributes to continual improvement of departmental procedures.

• Partners with various business lines throughout the Bank, including Corporate Investigation, to monitor and proactively prevent fraud, and ensure prompt investigation to identified fraud.
• Monitors customer accounts, transactions, payment processes, and reports to proactively identify, minimize and prevent fraudulent transactions before occurrence.
• Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk payment transactions prior to occurrence.
• Analyzes current processes for opportunities for future fraud prevention, proactive monitoring, and procedural updates, as well as opportunities for process improvements, including streamlining functions, resolving processing problems, and improving service quality.
• Reviews system reports for high-risk accounts and internal fraud.
• Compiles ad-hoc reporting and completes analysis requests for management, including data collection.
• Participates in implementation of new fraud prevention related computer systems, tools, and processes.
• Assists in the planning, creation, and maintenance of complex analyses requiring a broad understanding of Bank concepts, processes, and analytic techniques.
• Demonstrate expertise in risk management to effectively monitor and challenge associated risk management activities, as well as provide appropriate level of consultation.
• Develop and implement processes for identifying, monitoring, analyzing, and reporting on enterprise-wide risks, which include non-financial and financial risks.
• Lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
• Responsible for risk related change management initiatives through appropriate level of research, analysis, development and execution.
• Responsible for regulatory relations, including providing responses and documentation as requested.
• Prepare risk management reports to Executive Management and contribute to the Board of Directors committees’ reports relative to enterprise risk management activities.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• Bachelor's Degree or equivalent prior experience or training in audit, store operations, backroom operations, financial and operational analysis, or accounting/bookkeeping
• 2-4 years of experience with a focus on store operations, compliance, analysis, and fraud prevention. Banking industry experience preferred.
• Knowledge of commonly used fraud prevention concepts, practices, and procedures and common fraud schemes, including account takeover fraud.
• Demonstrated knowledge of bank computer systems or similar systems, Microsoft Office software, and data analysis tools and techniques.
• Willingness to be a continual learner.
• Ability to train and present to small and large audiences or has the interest in learning to train and present.
• Working toward, or willingness to obtain, Certified Fraud Examiner (CFE).

Job Location(s): Ability to work fully onsite at posted location(s).

Vancouver,WA, Portland,OR, or Tigard,OR

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $25.75 - $33.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity :

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

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