Job Description

HDG's Front Desk Agents have the most direct interaction with our guests out of all positions. Front Desk Agents are the face of our hotels. They must display a positive, proactive attitude and a willingness to provide our guests with the best experience possible. This position is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guests stay which can include multitasking, and performing the following duties in a manner that reflects HDG Hotels vision, mission, and core values. Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.

• Greet guests and patrons as they arrive
• Engage with the guest to find out their room needs as well as the reason for their visit
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Manage guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls, provide information, and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with the correct room keys
• Take reservations over the telephone, through emails, and in person, including in groups
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel and the area
• Contact housekeeping and maintenance departments when a problem is reported
• Explain the appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Perform basic maintenance so as to minimize out-of-order rooms
• Perform housekeeping and laundry functions as needed
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • 1 year of experience required as a Front desk agent About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Tags

Shift work,

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