The Hotel General Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, operational efficiency, and strong financial performance. This role requires a hands-on leader with strong customer service skills, team management experience, and the ability to maintain the highest standards of hospitality.
Key Responsibilities
1. Operations & Guest Experience
• Oversee day-to-day hotel operations including front desk, housekeeping, maintenance, and food & beverage (if applicable).
• Maintain high standards of cleanliness, safety, and service quality across all departments.
• Resolve guest concerns promptly and professionally to ensure positive guest satisfaction scores.
• Ensure compliance with health, safety, and hotel brand standards.
2. Staff Leadership & Management
• Recruit, train, schedule, and supervise hotel staff.
• Conduct performance evaluations and ensure strong communication across departments.
• Lead with a positive, team-focused management style to build morale and reduce turnover.
• Provide coaching, corrective action, and support as needed to improve performance.
3. Financial Management
• Manage hotel budget, expenses, payroll, and overall financial performance.
• Monitor daily revenue, occupancy rates, and profitability.
• Prepare financial reports and recommend strategies to improve efficiency and revenue.
• Oversee procurement of supplies and negotiate vendor contracts for cost-effectiveness.
4. Sales, Marketing & Business Growth
• Collaborate with marketing/sales teams to increase occupancy and revenue.
• Build relationships with corporate clients, travel agencies, and local partners.
• Monitor market trends and adjust pricing strategies to stay competitive.
• Ensure proper management of reservations, online listings, and guest reviews.
5. Administration & Compliance
• Ensure all licenses, permits, and regulatory requirements are up-to-date.
• Maintain accurate records for audits, payroll, inventory, and operational reports.
• Implement hotel policies and procedures effectively across departments.
Education & Experience
• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
• 3–7+ years of hotel management or hospitality leadership experience.
• Proven track record in guest service, team leadership, and financial performance management.
Skills & Competencies
• Strong leadership and interpersonal skills.
• Excellent communication and conflict-resolution abilities.
• Knowledge of hotel management software (PMS systems).
• Strong organizational, multitasking, and decision-making abilities.
• Ability to work flexible hours, including weekends and holidays when needed.
• Understanding of budgeting, forecasting, and revenue management.
• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee hotel discounts and partner benefits.
• Professional development and training opportunities.
• Retirement plan options.
• Opportunities for career advancement within the hotel group.
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