Implementation Specialist Job at Aurelian, Seattle, WA

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  • Aurelian
  • Seattle, WA

Job Description

Role Overview

As an Implementation Specialist , you’ll play a critical role in ensuring our customers have a smooth, successful onboarding experience. You'll act as the bridge between our engineering team and our customers —managing the setup, configuration, and launch of our product(s).

Responsibilities

  • Lead the end-to-end implementation process for new customers, from kickoff to go-live
  • Gather and analyze client requirements to tailor our platform to their workflows
  • Configure customer environments, dashboards, and integrations based on best practices
  • Develop clear project plans, timelines, and milestones, and communicate progress to internal and external stakeholders
  • Conduct training sessions and knowledge transfer for client teams
  • Troubleshoot and resolve technical and operational issues during onboarding
  • Continuously document and refine implementation playbooks, templates, and checklists
  • Serve as a trusted advisor to clients, ensuring a positive onboarding experience and smooth handoff
  • Moonlight as our support team, answering tickets and helping the Customer Success team ensure continued care post go-live

Qualifications

  • 2-4 years experience in an Implementation, Onboarding, Solutions Consultant, or similar customer-facing role (SaaS experience preferred)
  • Strong project management skills and ability to juggle multiple customer projects
  • Excellent communication and interpersonal skills
  • Technical aptitude—comfortable learning software platforms and understanding complex business logic
  • Analytical mindset and problem-solving ability
  • Experience working cross-functionally with technical and non-technical teams
  • Familiarity with tools such as Google Sheets, project management platforms (Asana, Monday, Jira, etc.), and CRM systems
  • Bonus: Exposure to Azure, call handling equipment, and experience in public safety / 9-1-1

Job Tags

Freelance,

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