Job Description

Job Description and Duties

Under the general direction of the Information Technology Manager I (ITM I) of Department of Industrial Relations (DIR) in the Office of Information Services (OIS), the incumbent performs managing, coordination, technical consulting and support over the full range of server and software activities involving DIR’s complex IT Operation and Cloud operations environment. Develops and maintains the IT system operating schedules and analyzes for efficiency. Authorizes and directs changes to the operational parameters. Oversees and monitors daily work and performance of IT staff. Responsible for IT operations environment documentation and reporting. Consults with senior management to ensure strategic goals are met. Oversees daily operations of data backups, verification, and recovery, ensuring successful completion and integrity, while also managing server file space to meet the department's storage needs.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Supervisor II job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin:  

You will find additional information about the job in the .

Working Conditions

There is only one position that may be filled in either Oakland or Sacramento. If you are interested in the position at more than one location, please submit a separate application for each job control.

This position is located at:
1750 Howe Avenue
Sacramento, CA 95825

The incumbent performs work in an open-spaced, partitioned office environment with an assigned cubicle in Sacramento, CA. The office is climate-controlled with natural and artificial light. The incumbent will utilize the computer daily. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days a week. The incumbent will be a participant in meetings in both physical and virtual locations. E.g. conference rooms and offices, and WebEx and Zoom teleconferences.

Special Requirements

Please include a Statement of Qualifications (SOQ) that answers the following questions below. Your response should be typed in Arial 12 point font single spaced and no more than two pages in length. Resumes will not be considered a substitute for the SOQ and failure to follow the instructions may result in disqualification.

1. Describe your experience leading a team responsible for the management and maintenance of IT infrastructure, including both on-premises and cloud environments. Provide specific examples of how you ensured the availability, security, and reliability of these systems. Highlight your experience with server management, network equipment, and software applications.
2. Describe your experience in developing and implementing backup and disaster recovery strategies. Explain how you ensured high availability and disaster recovery readiness. Include specific examples where possible.
3. Describe your experience with ensuring IT systems comply with relevant policies and standards. Provide examples of how you have conducted technical reviews and analyses of IT systems to ensure compliance and or/how you have addressed audit findings.
4. Based on your experience, how has implementing and utilizing Infrastructure as Code impacted your ability to manage and maintain IT infrastructure? Provide specific examples of situations where IaC significantly improved efficiency, consistency, or security.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

This position requires the IT Supervisor II to maintain acceptable, consistent and regular attendance at such level as is determined at the department’s sole discretion; Must be regularly available and willing to work the hours the department determines necessary or desirable to meet its business needs.

The incumbent will lead, supervise, and mentor a team of IT specialists, ensuring efficient operations and fostering a collaborative work environment.

The IT Supervisor II effectively communicates appropriately when dealing with the public and/or other employees of the department; develop and maintain knowledge and skills related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; shall attend all required trainings and meetings as assigned, and adhere to departmental policies and procedures regarding attendance, leave, and conduct.

Invests in personal development through certification or continuous education to maintain position related knowledge in the information technology field with the emphasis in infrastructure services. The incumbent will also focus on promoting and advocating the foundational information system principles of confidentiality, integrity, and availability throughout the DIR.

• Possess expertise in software applications such as ServiceNow and other tools including word processing, spreadsheet, graphics, and reporting tools, to support business operations and productivity.
• Understanding of industry standards, data privacy regulations, and compliance requirements to implement best practices.
• Keep up to date with emerging trends and best practices in the technology and communications industries and evaluate their potential impact on the organization's IT strategy and operations.
• Knowledge of relevant federal and state laws, rules, and regulations, as well as town policies and procedures, related to IT operations, data privacy, security, and ethics, and ensure compliance with them.
• Knowledge of end-to-end Software Development Life Cycle.
• Knowledge of project management methodologies including the traditional waterfall method and the Agile method.
• Knowledge of Continuous Integration/Deployment (CI/CD) concepts and tools such as IBM Rational Team Concert, GitHub, Ant, Maven and Hudson/Jenkins.
• Knowledge of software security best practices, security flaw identification, mitigation and correction.
• Knowledge of AI, machine learning, cloud-based platforms and other emerging technologies preferred.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Paid leave, geographical location differential for Oakland (not applicable in Sacramento) transit subsidy.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please see Special Requirements section of the posting for instructions on the Statement of Qualifications.

Job Tags

Permanent employment, Full time, Remote job, 2 days per week,

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