Job Description

Position description

The Major Gifts National Team Manager provides strategic and operational support to the Major Gifts team of a global NGO, with a focus on driving revenue growth through effective portfolio management, donor communications, and fundraising campaigns. This role partners with Relationship Managers (RMs) to strengthen donor engagement through tailored outreach and high-performing fundraising campaigns and interactions. The Manager ensures that donor records are accurate, outreach is coordinated and timely, and that all communications reflect CARE’s mission and a high standard of donor care.

Fundraising Campaigns & Donor Outreach

• Partner with RMs to recommend and implement targeted outreach strategies that align with donor interests and giving history.
• Regularly review assigned donor portfolios to identify lapsed or under-engaged donors and recommend appropriate re-engagement strategies.
• Prepare donor mail and email lists for targeted campaigns by selecting and segmenting prospects based on giving history, engagement level, and strategic priorities; coordinate closely with RMs and Major Gifts Operations Specialist to ensure accuracy and relevance of outreach lists.
• Conduct basic prospect research and coordinate with the Research team to support donor qualification and strategy development.

Portfolio and Pipeline Management

• Working with RMs, maintain accurate donor records and pipelines in Salesforce, including tracking gift opportunities, action steps, and engagement history.
• Coordinate with Major Gifts Operations Specialist and National Team Relationship Managers to ensure gifts are accurately recorded, receipted, and acknowledged.
• Monitor and support complex gifts (e.g., DAFs, stock, family foundation contributions), ensuring timely and customized stewardship responses.
• Flag emerging portfolio needs, data gaps, or follow-up actions and coordinate closely with RMs and other internal stakeholders to resolve them.

Donor Communications & Briefings

• Draft high-quality donor communications, including emails, meeting follow-ups, and call notes tailored to donor preferences and priorities.
• Ensure internal briefings and post-meeting documentation—including donor briefs, meeting agendas, action items, and internal recommendations—are completed with clarity, timeliness, and discretion.

Required Qualifications:

• Bachelor’s degree or equivalent combination of education and 6-8 years work experience in a nonprofit environment
  - 6-8 years of experience in fundraising, campaign execution, or donor relations
  - Strong communication skills with the ability to work both collaboratively across departments and independently within job duties; exceptional attention to detail.
  - Experience drafting compelling, donor-centric content that effectively conveys impact and aligns with brand voice and audience expectations.
  - Ability to thrive in a complex, fast-paced fundraising environment, with the ability to pivot quickly and re-prioritize projects as needed.
  - Discretion, professionalism, and a solutions-oriented mindset.

Preferred Qualifications:

• Experience in mid-to-large nonprofit setting

Application instructions

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