Job Description

ABOUT ONETRUST HOME LOANS

If you are looking for an organization that has established an outstanding reputation for quality products and services and where you are an important member of a professional team, then OneTrust Home Loans may be for you. We are recognized as a Fortune 5000 company offering conventional, FHA, VA, USDA, and jumbo financing, while boasting portfolio, construction, and structure finance lending divisions. Our focus on utilizing the latest technology to streamline the home loan process has made us a leader in our space. We really listen to our clients in order to anticipate their home financing goals and dreams. We're mortgage educators and financing strategists, providing detailed information and sound advice on mortgage options and industry trends. We focus our energies on a transparent and open communication loan process to close loans quickly.

If our employees are successful, we are successful. Our goal is to provide them with the most current competitive tools and information possible. Employees and management listen, engage, and provide honest feedback to each other. Those who make outstanding contributions are recognized for their outstanding customer service and are eligible for key programs. In order to hire and retain employees who share our values of integrity, transparency, innovation, and greatness, we offer attractive employment packages, work-life balance, a wide range of training opportunities, and an innovative and exciting business culture. Service is everything!

Position Summary

We are seeking a highly motivated and experienced Reverse Mortgage Loan Officer to join our Consumer Direct/Call Center team. In this role, you will be responsible for guiding senior homeowners through the reverse mortgage process, providing expert consultation, and ensuring compliance with all regulations. You will work directly with inbound and outbound callers to identify their needs, educate them about reverse mortgage products, and help them secure financing to improve their financial well-being. This is an exciting opportunity to join a fast-paced environment while helping clients achieve financial security.

Essential Duties and Responsibilities

• Provide expert guidance to senior homeowners inquiring about reverse mortgage options, explaining product features, benefits, and eligibility requirements.
• Respond to inbound calls and conduct outbound calls to potential borrowers, converting leads into loan applications. Deliver exceptional customer service, ensuring client satisfaction throughout the process.
• Assess client eligibility for reverse mortgage loans, complete loan applications, and submit all required documentation for processing.
• Stay up-to-date on industry trends, regulations, and reverse mortgage products to effectively educate clients and provide tailored solutions.
• Ensure all loan activities comply with federal, state, and company regulations, including the Home Equity Conversion Mortgage (HECM) guidelines and other reverse mortgage-related standards.
• Assist clients in completing required paperwork, including disclosures, loan applications, and other relevant forms. Work closely with the processing team to ensure smooth loan progression.
• Work closely with the call center team, loan processors, underwriters, and other departments to facilitate a seamless and efficient loan origination process.

Education and Experience

• Minimum 2 years of experience as a Reverse Mortgage Loan Officer or a similar role in the mortgage industry, preferably in a call center or consumer direct environment.
• Must have an NMLS Originator license

Knowledge, Skills and Abilities

• Ability to obtain licensing in all states where licenses are required
• Strong understanding of reverse mortgage products (HECM), federal regulations, and underwriting guidelines.
• Proven success in the achievement of sales goals and performance metrics
• Ability to establish and maintain respectful and cooperative working relationships within and outside our organization
• Professional written and verbal communication as well as interpersonal skills
• Ability to perform duties with a minimum of supervision using good judgment
• Proven success in following up with customers and responding to customers' needs in a timely and professional manner
• Having patience and empathy skills in working with the senior market and their families

CALIFORNIA JOB APPLICANT PRIVACY NOTICE REGARDING THE COLLECTION OF PERSONAL INFORMATION

This Job Applicant Notice is designed to meet obligations under the California Privacy Act ("CPRA"), as amended by the California Consumer Privacy Act ("CCPA"), regarding how CalCon Mutual Mortgage, LLC collects and processes personal information during the application and recruitment process. This Job Application Notice solely applies to applicants of CalCon Mutual Mortgage, LLC who reside in the State of California.

In the event of a conflict between any other CalCon Mutual Mortgage, LLC policy, statement, or notice and this Job Applicant Notice, this Job Applicant Notice will prevail as to California job applicants. Unless stated otherwise, CalCon Mutual Mortgage, LLC may collect personal information and use it for certain business purposes. Under the CPRA, "consumers" means California residents, including job applicants, employees, or contractors of a business. CalCon Mutual Mortgage, LLC will only process your personal information in accordance with the Company's Privacy Notice, unless otherwise required by applicable law. You can submit a request to hr@onetrusthomeloans.com regarding the Company's Privacy policy to know about the categories of data being collected, the purposes for which the data will be used and your rights to opt out.

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