Job Description

Who we are:

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Observability & Site Reliability Engineer (SRE)

Job Type : W2

Experience : 5-15 Years

Location : Fort Worth, Texas

Responsibilities:

• Experience with Dynatrace, AppMon, Zabbix, SCOM, Datadog, CloudWatch, X-Ray, and Splunk.
• Self-motivated and able to work in a 7x24 environment.
• Experience managing critical system outages and interacting at all organizational levels.
• On-call support availability.
• Proficiency in monitoring and alerting tools (e.g., Dynatrace, Datadog, CloudWatch, Splunk).
• Strong understanding of IT infrastructure, including servers, networks, databases, and cloud environments.
• Some Experience with incident, problem, and change management processes a plus
• Ability to analyze complex systems and identify performance bottlenecks.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and collaboration skills.
• Familiarity with ITIL best practices and service management frameworks.
• Operate in a 7-day/24-hour environment with after-hours support flexibility.
• Collaborate with internal teams and suppliers to resolve and lead event resolution across all mission-critical IT and Telecom service levels.
• Protect business system availability through integrated incident, problem, and change management.
• Monitor systems for faults and optimization opportunities.
• Assist the major incident response team and escalate critical events.
• Evaluate and improve monitoring/alerting tools and processes.
• Conduct technical root cause analysis and engage with management teams for internal issues.
• Identify potential business-impacting events and manage incident processes.
• Provide expert guidance during reviews and debriefs.
• Analyze problem trends and monitor tools to identify chronic activity.
• Communicate effectively with senior management.
• System Monitoring: Implement and maintain monitoring solutions to track the performance, health, and availability of IT systems, applications, and networks.
• Alert Management: Configure and manage alerting mechanisms to ensure timely notifications of any anomalies, failures, or performance degradations.
• Incident Response: Collaborate with support and operations teams to analyze, resolve, and lead event resolution processes during incidents and outages.
• Root Cause Analysis: Conduct thorough investigations to determine the root cause of incidents and implement corrective actions to prevent recurrence.
• Optimization: Identify opportunities for system optimization and performance improvements through data analysis and trend identification.
• Tool Evaluation and Integration: Evaluate, recommend, and integrate new monitoring and alerting tools and technologies to enhance the organization's monitoring capabilities.
• Documentation and Reporting: Develop and maintain comprehensive documentation, including monitoring configurations, incident reports, and performance metrics.
• Collaboration and Communication: Work closely with various IT teams, including application, infrastructure, and DevOps teams, to ensure seamless operations and effective communication during incidents.

Qualification:

• Bachelor's degree or equivalent combination of education and experience.

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