Job Description

Do you have experience in security operations? Are you passionate about managing/leading others? Do you have experience with reporting tools or monitoring software? If so, we should talk.

We are  Power Plus!A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation  for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

Benefits:

• Medical
• Dental
• Vision
• Training and mentoring
• 401(k) with matching
• Paid sick leave
• Paid vacation

SUMMARY

The Security Operations Manager oversees all aspects of Central Station Operations, ensuring efficiency, service quality, and compliance in a 24/7 monitoring center. This role requires strong leadership, decision-making, and process adherence to maintain high performance through Key Performance Indicators (KPIs), Quality of Service (QoS), and operational standards.

JOB RESPONSIBILITIES

• Lead, train, and develop Central Station Operators, ensuring high performance and engagement.
• Monitor and improve KPIs, including alarm processing time, operator accuracy, and service efficiency.
• Ensure adherence to Standard Operating Procedures (SOPs) and industry standards.
• Manage incident escalation, ensuring timely resolution and proper documentation.
• Optimize workflows and implement process improvements to enhance operational effectiveness.
• Provide reporting and insights on performance trends and compliance status.
• Ensure compliance with standards for central station operations Communication
• Other duties may be assigned as business needs require.

COMPETENCIES/REQUIREMENTS:

• Proven leadership experience in a monitoring center, call center, or security operations.
• Strong decision-making skills with the ability to manage escalated situations.
• Proficiency in monitoring software, reporting tools, and data analysis.
• Excellent communication and coaching abilities.
• Flexible availability, including overnight, weekend, and holiday shifts.
• Technical Proficiency: Proficiency in relevant software and tools for training and safety management.

Salary Range: $65,000 - $78,000

If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

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