Citizen Health was founded on the belief — shaped by firsthand lived experiences navigating healthcare — that having the right advocate is the single most important factor in achieving better care and outcomes. By uniquely combining data, AI, and community, Citizen is building a personalized AI advocate powered by patients' complete medical histories and data from thousands of other patients to generate personalized insights for clinical decisions and day-to-day challenges. Starting in rare and complex conditions, patients share their data in exchange for value, enabling biopharma and researchers with seamless access to patients and regulatory-grade data, shaving years off drug development for much-needed treatments.
Citizen is founded by experienced entrepreneurs with multiple successes under their belts and is funded by top-tier investors including 8VC, Transformation Capital, and Headline Ventures, among others. We are a mission-driven team excited to be building the future of consumer healthcare.Citizen Health is seeking a Senior Site Reliability Engineer (SRE) to ensure the resilience, performance, and availability of our AI-powered, patient-centric healthcare platform.
In this hands-on, high-impact role, you will apply software engineering principles to operational challenges—designing and maintaining reliable systems that scale, fail gracefully, and recover quickly. You'll work cross-functionally to establish SLOs/SLIs, implement robust observability, establish a metrics-driven approach to service performance, and drive improvements in incident response, fault tolerance, and service reliability.
If you're passionate about building systems that stay up, scale well, and recover fast — and you thrive on solving reliability challenges in modern cloud-native environments — we'd love to talk to you.
You are a hands-on individual who thrives in fast-paced, high-stakes environments where reliability is mission-critical. You bring deep experience operating distributed systems at scale, with a strong foundation in cloud-native infrastructure, Kubernetes, and observability.
You think like a software engineer but focus like an operator, using code to solve operational challenges. You're driven by making systems more resilient, reducing downtime, and building fault-tolerant architectures that scale with user demand. You value data-driven decision making, and see SLIs/SLOs, incident postmortems, and continuous improvement as essential tools, not checkboxes.
You have a strong sense of ownership, thrive under pressure, and believe the best systems are the ones that heal themselves. You collaborate closely across teams, care deeply about the end-user experience, and are always looking for better ways to keep complex systems running smoothly.
At Citizen Health, you will be part of an ambitious mission to build innovative AI-driven solutions that redefine the consumer healthcare experience and improve outcomes for millions . We value curiosity, creativity, and collaboration, and we believe in empowering every team member to have an impact. Here, you'll find:
Additional Perks
Don't meet every qualification? No worries! We believe that passion, curiosity, and the right mindset are just as important as a checklist of skills. If you're excited about what we're building, we encourage you to apply.
Our Commitment to Diversity & Inclusion: Citizen Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, identities, and experiences. Everyone deserves an equal chance to contribute and grow here — regardless of race, gender identity, sexual orientation, religion, national origin, age, disability, or veteran status.
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